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When you subscribe to Signal, our technical team will install and set up all necessary equipment. Ensure that there is power, the router is plugged in, switched on (visible through a steady power light), and port 1 is blinking. If you're unable to connect to the internet, please contact our customer care for technical support using the numbers provided on your router.

To connect your device, go to the settings and click on Wi-Fi. Select your network (the Wi-Fi username labeled on your box or at the bottom of your router) and enter your password (also labeled on your box or at the bottom of your router), then connect.

A home user can connect up to five devices simultaneously. If a sixth device is connected, one of the other five will be disconnected.

Every Signal unlimited subscriber gets a minimum dedicated speed of up to 2 Mbps. If one device is connected, it will receive up to 2 Mbps, but this will decline as the number of devices increases since the bandwidth will be shared by more devices.

Yes, each device could be using background data, which might slow down the speed on each individual device. However, the total speed will remain at up to 2 Mbps regardless of the number of devices.

To improve speed, reduce the number of connected devices and close any background apps or torrents that might be consuming bandwidth. If there's no improvement, contact customer care, and we'll run a speed test to determine if there's a technical issue. If there are multiple heavy data users at your location, consider upgrading to a business connection for higher speeds.

We can be contacted via our contact page or via email at [email protected]

You can cancel, pause, or suspend your subscription at any time by contacting Signal or allowing your subscription to lapse. If you're unsatisfied with the service, you can request a full refund within 60 days.

We'll immediately stop charging you and calculate the remaining duration of your subscription. After this date, your services will be discontinued at the end of the billing cycle.

For plan changes, any unspent credits will be used towards your new plan, reducing your charge.

We offer live chat support for all users. Feel free to ask anything or suggest an idea! We typically respond within 40 minutes or sooner.